Return Policy

Last Updated: May 27, 2026

At The Moist Queen, we want you to love your purchase. We accept returns only for defective or damaged products.

Eligibility

  • Returns are accepted within 14 days of delivery.
  • Items must be unused (except to check for defects), in original packaging, and in the same condition as received.
  • We do not accept returns for change of mind, wrong size/color choice, or buyer’s remorse.
  • We do not offer exchanges.

Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately at [your email] with:

  • Order number
  • Photos of the defect/damage
  • Description of the issue

We will provide a prepaid return shipping label (if applicable) and issue a full refund once the item is received and inspected.

How to Return

  1. Contact us at [email protected] before returning any item.
  2. We will review your request and provide next steps.
  3. Ship the item back to the address provided.

Refunds

  • Once we receive and inspect your return, we will process your refund to the original payment method.
  • Refunds typically process within 5–7 business days after inspection.
  • Shipping costs are non-refundable.

Non-Returnable Items

  • Opened or used products (unless defective)
  • Personalized or custom items
  • Items without original packaging

For any questions regarding returns, please email us at [email protected].

Thank you for shopping with The Moist Queen!